POLICIES
The 12th Hour
At The 12th Hour, we aim to process and ship your order as quickly and smoothly as possible. Please read the information below carefully before placing your order.
Order Processing
Orders are processed every Saturday
Once your order has been processed, you will receive a confirmation email with tracking information.
Please note: During high-demand periods (launches, sales, holidays), processing times may be slightly longer.
Shipping Locations
We ship worldwide from Curaçao.
Estimated Shipping Times
Shipping times are estimates and may vary depending on destination and local custom.
General shipping time: 10–20 business days.Delays caused by customs, postal services, or external factors are outside of our control.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method.
Any customs duties, taxes, or import fees imposed by your country are the responsibility of the customer.
Tracking
All orders include tracking.
Once your order ships, you will receive an email with your tracking number so you can follow your package every step of the way.
Lost or Delayed Packages
The 12th Hour is not responsible for:
Delays caused by customs or courier services
Incorrect or incomplete shipping addresses provided by the customer
If your package appears lost or significantly delayed, please contact us and we’ll do our best to assist.
Contact Us
If you have any questions regarding shipping, sizing, or your order, please contact us at:
the.12th.hour.co@gmail.com